Privacy Policy

At Airwheel we respect the privacy of our users and follow a strict privacy policy. This Privacy Policy applies to any personal information we may receive via the website We require personal information such as your name and address, credit/debit card details, and an e-mail address for us to proceed with your order, notify you of your order status and dispatch your goods as soon as possible.

Airwheel never discloses, sells, rents, or trades your personal information to anyone, nor adds customer details or e-mail addresses to any databases for marketing purposes i.e. mailing lists or sending marketing e-mails to any customer’s email addresses.

Security of Airwheel customer information

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts (scrambles) all information input before you send it to us so that it cannot be on the way to us.

How Do We Use Your Personal Information?

We use the order information we generally collect to fulfill some orders placed through our site (including processing your payment information, arranging for shipping, and providing you with invoices or order confirmations). Additionally, we use this order information.

  • Communicate with you;
  • Screen our orders for potential risk or fraud;
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use this device information which is generally collected to monitor potential risks and frauds (in particular, your IP addresses). And we will use these to optimize our site (for example, by analyzing the data about how our customers browse and interact with the site, and then evaluate the success of our marketing and advertising campaigns).

About Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here:

We also use Google Analytics to help us understand how our customers use the site–you can read more about how Google uses your Personal Information here:

You can also opt out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or another lawful request for information we receive, or to protect our rights.

Do Not Track

Please note that we do not alter our site data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention

When you place an order through our site, we will maintain your order information for our records unless and until you ask us to delete this information.


The site is not suitable for individuals under the age of 18.


We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Cookies Safety

“Cookies” are small pieces of information stored by your browser on your computer. These cookies do not contain personally-identifying information and they are used for identifying loyal customers. We do not use cookies to collect personal information. We are committed to user privacy protection and will keep everything secure as stated in the Data Protection Act, of 1998.

If you have any other questions or concerns about this privacy policy, please send us an e-mail at

Company Information:

  • Company Name: Shenzhen Zongheng Times Information Technology Co., Ltd.
  • Company Address: Room 301 (306), Block E, Donghaiwang Industrial Zone, No. 369, Bulong Road, Ma'antang Community, Bantian Street, Longgang District, Shenzhen
  • Email: