https://airwheelfactory.com/guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 60 days of the original shipped date for a prompt refund. Shipping and handling charges are not refundable unless the product arrived damaged or the incorrect product was shipped. Returns on the Buy One Get One Free promotion will be prorated across all qualifying items and applied to the amount of refund or credit. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
If you return any part of your order and that order was part of a promotion, any refund may be reduced.
Because when you pay on our website, the bank where your account is located will charge us a part of the handling fee, and they will not refund this part of the fee to us. So when you initiate a refund, we will deduct the corresponding part of the handling fee.
Returning Damaged or Incorrect Merchandise
If your merchandise was damaged in transit, is defective, or is not what you ordered
E-mail firstname.lastname@example.org to create a return
- Follow the instructions to request a return authorization, entering your customer information to first locate the order, and then initiate the return process by choosing the appropriate return reason.
- Print out the provided pre-paid return label and return authorization
Please place the return authorization paperwork inside the return package. This will allow for faster refund processing.
Lost in Transit/ Item not Received
If your order tracking number shows that your package is “Lost in transit”:
- Please contact us via chat, please email us at email@example.com as soon as possible so we can process a carrier claim.
If your order tracking number shows that your package was “Delivered” but you did not receive the package:
- Please ensure that you have taken the following steps before contacting customer service.
- Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed or picked the package.
- Please also track your package online to see if there are any special instructions or updates listed.
- If you are still unable to locate your package, then please contact us via chat, or email our customer service team at firstname.lastname@example.org within 7 days so we can do a driver inquiry with the carrier. Inquiries are not able to be made after this time.
Please Note: Driver inquiries and Carrier Claims are not guaranteed.
No Exchange Policy
We do not accept orders or items for exchange. If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly and that it won't go out of stock.
If you want to cancel your order for some reason, you have to contact us before your purchase is shipped. Please provide your order number and state the reason, so the warehouse can hold the fulfillment process and be able to refund you before the parcel is shipped. Otherwise, we will not be able to accept cancellation of your order.
When will I receive my Refund?
Following a successful inspection of your return we will process a refund to the account which was used to place the original order.
Please allow 15 working days for the refund to appear in your account.
I haven’t received my refund.
If you haven’t received a refund yet, please check your statement again, these incoming payments can be overlooked.
If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We make every effort to ensure that the products on our site are to your satisfaction. We are available for Chat support or you can email us at firstname.lastname@example.org if you have any questions regarding a product before purchase or if your merchandise is damaged or defective after use.
- Company Name: Shenzhen Zongheng Times Information Technology Co., Ltd.
- Company Address: Room 301 (306), Block E, Donghaiwang Industrial Zone, No. 369, Bulong Road, Ma'antang Community, Bantian Street, Longgang District, Shenzhen
- Email: email@example.com